Cookie Policy

Date of last update: 8th June 2026

1. About this policy

This Cookie Policy explains how we use cookies and similar technologies on our websites.

Cookies help our websites work properly. They can also help us understand how visitors use our websites, improve our products, remember choices, support live chat, measure advertising, and show more relevant content.

Some cookies are essential. Others are optional and will only be used where the law allows.

This policy should be read alongside our Privacy Policy.

2. Who we are

Our websites are owned and operated by Syxth Limited trading as Nicely Personalised.

We are registered in England and Wales under company number 09221533.

Our registered office and principal place of business is:

The Gables

Marston Lane

Frome

Somerset

BA11 4DS

United Kingdom

You can contact us by email at:

support@nicelypersonalised.com

We are not currently VAT registered and do not charge VAT on our products.

3. Websites covered by this policy

This Cookie Policy applies to websites operated by Syxth Limited trading as Nicely Personalised, including:

  • nicelypersonalised.com
  • giftsforhim.uk
  • familygifts.uk
  • giftsforher.uk
  • nicelypersonalised.uk
  • valentinesdaygifts.uk

    • It also applies to any other gift websites we operate from time to time, unless a different cookie policy is clearly shown on that website.

    4. What cookies are

    Cookies are small files placed on your device when you visit a website.

    They can help a website remember things such as:

  • what is in your basket;
  • whether you are logged in;
  • your cookie choices;
  • your language or display preferences;
  • pages you have visited;
  • whether you have seen a message before.

    • Cookies may be set by the website you are visiting, or by third-party services used by that website.

    5. Similar technologies

    When we say “cookies” in this policy, we also mean similar technologies where relevant.

    This may include:

  • pixels;
  • tags;
  • scripts;
  • local storage;
  • session storage;
  • software development kits;
  • tracking links;
  • device identifiers;
  • advertising identifiers;
  • similar storage or access technologies.

    • These technologies may be used by services such as analytics tools, advertising platforms, live chat tools, review tools, security tools or social media platforms.

    6. Types of cookies we use

    We may use the following types of cookies and similar technologies.

    7. Essential cookies

    Essential cookies are needed for the website to work properly.

    They may be used for:

  • basket functionality;
  • checkout;
  • payment processing;
  • account login;
  • website security;
  • fraud prevention;
  • remembering cookie choices;
  • load balancing;
  • form protection;
  • keeping the website stable;
  • preventing spam or abuse.

    • Without these cookies, parts of the website may not work.

    For example, you may not be able to add items to your basket, complete checkout, log into an account, or keep your cookie preferences saved.

    Essential cookies do not usually require consent because they are needed to provide the service you have requested.

    8. Performance and analytics cookies

    Performance and analytics cookies help us understand how people use our websites.

    They may tell us things such as:

  • which pages are visited;
  • how visitors move around the site;
  • which products are viewed;
  • whether checkout works properly;
  • where visitors came from;
  • which pages are slow or causing problems;
  • whether our product pages are helpful.

    • We may use tools such as Google Analytics or similar analytics services.

    These cookies help us improve the website, product pages and customer experience.

    Where required, we will only use analytics cookies with your consent.

    9. Advertising and marketing cookies

    Advertising and marketing cookies help us understand whether our advertising is working and may help us show more relevant adverts.

    These cookies and similar technologies may be used by platforms such as:

  • Google Ads;
  • Meta, including Facebook and Instagram;
  • Pinterest;
  • TikTok;
  • other advertising or social media platforms.

    • They may help us:

  • measure advert performance;
  • understand whether an advert led to a visit or purchase;
  • show adverts to people who have visited our websites;
  • avoid showing the same advert too often;
  • create advertising audiences;
  • understand which products or pages are of interest.

    • These cookies may allow advertising platforms to recognise your browser or device across websites.

    Where required, we will only use advertising and marketing cookies with your consent.

    10. Preference cookies

    Preference cookies help the website remember choices you have made.

    They may remember things such as:

  • cookie settings;
  • display choices;
  • region or country selection;
  • recently viewed products;
  • form details;
  • product options;
  • website preferences.

    • These cookies are used to make the website easier and more pleasant to use.

    Where required, we will ask for your consent before using non-essential preference cookies.

    11. Personalisation and product tool cookies

    Some of our websites may include product personalisation tools, design previews, visualisers, live previews or similar features.

    Cookies or local storage may be used to:

  • remember the text you entered;
  • keep product options selected;
  • show a preview;
  • save progress while using a design tool;
  • prevent loss of basket or personalisation details during checkout.

    • Some of these technologies may be essential where they are needed to provide a feature you have requested.

    Others may be optional, depending on how they are used.

    12. Review and feedback cookies

    We may use review tools or plugins to collect, verify and display customer reviews.

    These tools may use cookies or similar technologies to:

  • show review widgets;
  • prevent spam;
  • verify review invitations;
  • remember whether a review prompt has been shown;
  • measure review widget performance.

    • Where required, non-essential review-related cookies will only be used with your consent.

    13. Live chat and AI chat cookies

    If we provide live chat, AI chat, chatbot support or website messaging, the chat tool may use cookies or similar technologies.

    These may help to:

  • keep a chat session active;
  • remember previous chat messages during a visit;
  • route your enquiry;
  • prevent repeated prompts;
  • measure support performance;
  • improve customer service.

    • Please avoid entering sensitive personal information into chat unless it is needed for your enquiry.

    Where required, non-essential chat cookies will only be used with your consent.

    14. Security and anti-spam cookies

    We may use security, firewall, anti-spam, fraud prevention, bot detection and website protection tools.

    These may use cookies or similar technologies to:

  • protect forms;
  • detect suspicious activity;
  • prevent spam;
  • reduce fraudulent orders;
  • protect customer accounts;
  • block malicious traffic;
  • keep the website available and secure.

    • Some of these cookies may be essential because they help protect the website and customers.

    15. Embedded content and social media cookies

    Our websites may include embedded content or links from third-party platforms.

    This may include:

  • YouTube videos;
  • social media posts;
  • maps;
  • review widgets;
  • payment buttons;
  • sharing buttons;
  • other embedded tools.

    • These third-party services may place cookies or similar technologies on your device when you interact with them or when the content loads.

    We do not control all cookies set by third-party platforms.

    You should check the relevant third party’s own cookie and privacy information for more detail.

    16. Email marketing tracking

    If you receive marketing emails from us, the email platform may use tracking technologies to tell us whether an email has been opened, whether links have been clicked, and which content is useful to customers.

    This helps us improve our emails and avoid sending irrelevant content.

    You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting:

    support@nicelypersonalised.com

    17. Cookies used by payment providers

    When you use checkout or payment options, payment providers may use cookies or similar technologies.

    This may include providers such as:

  • Stripe;
  • PayPal;
  • Apple Pay;
  • Google Pay.

    • These technologies may be used for:

  • secure payment processing;
  • fraud prevention;
  • remembering payment choices;
  • confirming payment status;
  • checkout security.

    • Some payment-related cookies are essential because they are needed to process your order safely.

    Payment providers may also set their own cookies. Please read their own privacy and cookie information for more detail.

    18. Cookies used by delivery and shipping tools

    Delivery, shipping or label tools may use cookies or similar technologies where they are connected to checkout, tracking or order processing.

    These may help with:

  • delivery options;
  • postcode lookup;
  • shipping rates;
  • tracking links;
  • delivery updates;
  • fraud prevention or security.

    • 19. First-party and third-party cookies

    Cookies may be either first-party or third-party.

    First-party cookies are set by the website you are visiting.

    Third-party cookies are set by another service used on the website, such as an analytics provider, advertising platform, payment provider, review tool, social media platform or live chat service.

    Both first-party and third-party cookies may be used on our websites.

    20. Session and persistent cookies

    Cookies may also be session cookies or persistent cookies.

    Session cookies usually expire when you close your browser.

    Persistent cookies stay on your device for a set period, unless you delete them earlier.

    The length of time a cookie stays on your device depends on what it is used for and how the relevant tool has been set up.

    21. Managing your cookie choices

    When you first visit our website, you may be shown a cookie banner or cookie settings tool.

    You can use this to accept, reject or manage optional cookies where available.

    Essential cookies cannot usually be switched off through our cookie tool because the website needs them to work.

    You may also be able to change your cookie choices later through a link such as:

    Cookie Settings

    Manage Cookies

    Cookie Preferences

    The wording may vary depending on the website or cookie consent tool used.

    22. Browser controls

    You can also control cookies through your browser settings.

    Most browsers allow you to:

  • block cookies;
  • delete cookies;
  • block third-party cookies;
  • clear browsing data;
  • set site-specific cookie rules;
  • browse in private or incognito mode.

    • The exact steps depend on your browser and device.

    Blocking all cookies may stop parts of our websites from working properly. For example, basket, checkout, account login and personalisation features may not work as expected.

    23. Advertising platform controls

    You may also be able to manage advertising preferences directly with the relevant platforms.

    For example, Google, Meta, Pinterest and TikTok may provide their own advertising settings, privacy controls or opt-out tools.

    Changing settings on one platform may not stop all advertising cookies or tracking on other platforms.

    24. Do Not Track and Global Privacy Control

    Some browsers or extensions may send signals such as “Do Not Track” or “Global Privacy Control”.

    Where our website tools are able to recognise and respect these signals, they may be taken into account.

    However, not all services, browsers or third-party tools respond to these signals in the same way.

    You should still use our cookie settings tool and your browser controls to manage your choices.

    25. Updates to our cookie use

    The cookies and tools used on our websites may change over time.

    This can happen when we:

  • add new website features;
  • change payment options;
  • improve checkout;
  • update analytics;
  • add or remove advertising platforms;
  • change review tools;
  • add live chat or AI chat;
  • update security tools;
  • change website plugins or hosting services.

    • We may update this Cookie Policy from time to time to reflect those changes.

    26. How this links with our Privacy Policy

    Some cookies and similar technologies may collect or use personal information.

    Where they do, we handle that information in line with our Privacy Policy.

    The Privacy Policy explains:

  • what personal information we collect;
  • how and why we use it;
  • who we share it with;
  • how long we keep it;
  • your rights;
  • how to contact us.

27. Contact us

If you have any questions about this Cookie Policy or how we use cookies, please contact:

Syxth Limited trading as Nicely Personalised

The Gables

Marston Lane

Frome

Somerset

BA11 4DS

United Kingdom

Email:

support@nicelypersonalised.com

Company number:

09221533

We are not currently VAT registered and do not charge VAT on our products.