Delivery Policy

Date of last update: 8th June 2026

1. About this policy

This Delivery Policy explains how we make, dispatch and deliver orders placed through our websites.

Many of our products are personalised, made to order, or finished especially for you. This means dispatch times can vary depending on the product, the personalisation required, the time of year, and the delivery service selected.

This policy applies to purchases made through websites operated by Syxth Limited trading as Nicely Personalised, including:

  • nicelypersonalised.com
  • giftsforhim.uk
  • familygifts.uk
  • giftsforher.uk
  • nicelypersonalised.uk
  • valentinesdaygifts.uk

    • It also applies to any other gift websites we operate from time to time, unless a different delivery policy is clearly shown on that website.

    This policy forms part of our Terms and Conditions of Sale.

    2. Who we are

    The websites are owned and operated by Syxth Limited trading as Nicely Personalised.

    We are registered in England and Wales under company number 09221533.

    Our registered office and principal place of business is:

    The Gables

    Marston Lane

    Frome

    Somerset

    BA11 4DS

    United Kingdom

    You can contact us by email at:

    support@nicelypersonalised.com

    We are not currently VAT registered and do not charge VAT on our products.

    3. Where we deliver

    We mainly deliver to addresses in the United Kingdom.

    The delivery options available for your order will usually be shown during checkout.

    We may also offer delivery to other countries or territories from time to time. Where international delivery is available, the options and charges will normally be shown at checkout.

    If we are unable to deliver to your address, we will contact you and, where appropriate, cancel and refund your order.

    4. Delivery charges

    Delivery charges, where applicable, will be shown before you complete your order.

    Delivery charges may depend on:

  • the product ordered;
  • the size and weight of the parcel;
  • the delivery address;
  • the delivery service selected;
  • whether the order qualifies for free delivery;
  • any promotion or offer available at the time.

    • Some products or websites may include delivery in the product price. Others may show delivery as a separate charge at checkout.

    We may change delivery charges at any time, but this will not affect orders we have already accepted.

    5. Free delivery

    We may offer free delivery on selected products, websites, order values, delivery services or promotional offers.

    If free delivery applies to your order, this will usually be shown on the product page, basket page, checkout page, or promotion details.

    Free delivery may be withdrawn or changed at any time, but this will not affect orders we have already accepted.

    6. Making and personalising your order

    Most of our gifts are made, engraved, assembled, finished or packed to order.

    This may include adding names, dates, messages, family details, recipient details, photographs, artwork, design choices or other personalisation supplied by you.

    We will usually begin processing your order after payment has been received and we have the information needed to make it.

    If we need further information from you before we can make your order, dispatch may be delayed until we receive that information.

    Please check your personalisation details carefully before placing your order.

    7. Dispatch times

    Estimated dispatch times are shown on the relevant product page, basket page, checkout page, order confirmation, or website delivery information.

    For many personalised gifts, we aim to dispatch within a few working days.

    Some products may have shorter or longer dispatch times depending on the item, the materials required, the personalisation involved, or the time of year.

    For example, some products on giftsforhim.uk may show an estimated dispatch time of 2 to 3 working days.

    Dispatch times are estimates unless we clearly state otherwise.

    8. Working days

    When we refer to working days, we usually mean Monday to Friday, excluding bank holidays and public holidays in England.

    Orders placed during weekends or bank holidays will usually be treated as received on the next working day.

    During busy seasonal periods, such as Christmas, Father’s Day, Mother’s Day or Valentine’s Day, we may work additional hours, but published dispatch and delivery times should still be treated as estimates unless clearly stated as guaranteed.

    9. Seasonal periods and busy times

    Personalised gifts are often ordered for special occasions, so demand can be much higher at busy times of year.

    Busy periods may include:

  • Christmas;
  • Father’s Day;
  • Mother’s Day;
  • Valentine’s Day;
  • Easter;
  • wedding season;
  • end-of-term teacher gift periods;
  • Black Friday and Cyber Monday;
  • other promotional periods.

    • We always try to keep dispatch times accurate and up to date.

    If we believe there will be a significant delay with your order, we will try to contact you using the details you provided.

    10. Delivery services

    We may use Royal Mail, couriers, parcel services or other delivery providers depending on the product, delivery address, parcel size, service selected and availability.

    The delivery service used may vary from order to order.

    Where tracking is available, tracking details may be included in your dispatch email or sent separately.

    Not all delivery services include full tracking.

    11. Delivery estimates

    Delivery estimates are given as a guide only.

    The total time for your order to arrive is usually made up of:

    1. the time needed to make, personalise, finish and pack your order; plus

    2. the time taken by the delivery provider after dispatch.

    Delivery may be affected by things outside our control, including postal delays, courier delays, severe weather, strikes, bank holidays, customs checks, incorrect addresses, failed delivery attempts or high seasonal demand.

    Unless we clearly say otherwise, delivery dates are not guaranteed.

    12. UK delivery

    For UK orders, delivery will usually be made by Royal Mail, courier, or another suitable delivery service.

    The delivery options available at checkout may change from time to time.

    Where a product page or checkout page gives a delivery estimate, this should be treated as an estimate and not a guaranteed arrival date unless clearly stated.

    If you need an item for a specific date, please order as early as possible.

    13. International delivery

    We may offer international delivery on selected websites or products.

    International delivery can take longer and may be affected by customs, import checks, local delivery services, public holidays and delays outside our control.

    If your order is delivered outside the United Kingdom, you may be responsible for import duties, taxes, customs charges or local fees. These are not included in our prices or delivery charges unless clearly stated.

    We are not responsible for delays caused by customs or local import processes.

    14. Delivery address

    You are responsible for providing a complete and accurate delivery address.

    Please check your delivery address carefully before placing your order.

    We are not responsible for delays, failed delivery, loss, or additional costs caused by incorrect or incomplete delivery information supplied by you.

    This includes mistakes with:

  • house number or name;
  • street name;
  • postcode;
  • town or city;
  • country;
  • business name;
  • flat, unit or apartment number;
  • recipient name.

    • If you realise the delivery address is wrong, please contact us as soon as possible at:

    support@nicelypersonalised.com

    We will do our best to help, but we may not be able to change the address once the order has been processed, packed or dispatched.

    15. Missed deliveries and collection

    If a delivery attempt is made while no one is available, the delivery provider may leave a card, send a notification, leave the parcel in a safe place, deliver it to a neighbour, or hold it for collection.

    Please follow the delivery provider’s instructions.

    If the parcel is not collected or rearranged within the time allowed by the delivery provider, it may be returned to us.

    If this happens, we may ask you to pay the reasonable cost of redelivery.

    For personalised items that have been made correctly, we may not be able to refund the product cost if the order is returned because it was not collected, delivery was refused, or the address details were incorrect.

    16. Safe places and delivery instructions

    Where delivery instructions are provided, the delivery provider may use them at their discretion.

    If you ask for a parcel to be left in a safe place, with a neighbour, in a porch, shed, bin store, outbuilding or other location, this may increase the risk of loss, theft or weather damage.

    We are not responsible for loss or damage caused by unsafe delivery instructions supplied by you.

    17. Delayed deliveries

    If your order has been dispatched but has not arrived within the expected time, please contact us.

    Email:

    support@nicelypersonalised.com

    Please include your order number and delivery postcode.

    We may ask you to allow a reasonable amount of time for the delivery provider to deliver the parcel, especially during busy periods or where postal delays are known.

    If a parcel appears to be lost, we will work with you and the delivery provider to find a fair solution.

    18. Lost parcels

    If your parcel is confirmed as lost by the delivery provider, or if we reasonably believe it has been lost, we will look into the matter and decide the fairest way to resolve it.

    Depending on the circumstances, we may offer:

  • a replacement;
  • a refund;
  • a partial refund;
  • another fair solution.

    • We may not be able to offer a free replacement or refund where the parcel was lost because of incorrect delivery details, unsafe delivery instructions, failure to collect, refusal of delivery, or other circumstances caused by the customer.

    19. Damaged parcels

    If your order arrives damaged, please contact us as soon as possible.

    Email:

    support@nicelypersonalised.com

    Please include:

  • your order number;
  • photographs of the damaged item;
  • photographs of the outer packaging;
  • photographs of the inner packaging;
  • a photograph of the delivery label, where possible.

    • Please keep the item and packaging until we have reviewed the issue.

    This helps us understand what happened and, where appropriate, raise the issue with the delivery provider.

    Our approach to damaged items is explained further in our Returns and Refunds Policy.

    20. Orders returned to us

    If an order is returned to us by the delivery provider, we will try to contact you.

    An order may be returned to us because:

  • the address was incomplete or incorrect;
  • delivery was refused;
  • the parcel was not collected;
  • the recipient was unavailable;
  • the delivery provider could not access the address;
  • the parcel was damaged in transit;
  • the delivery provider was unable to complete delivery.

    • If the return was not your fault, we will work with you to find a fair solution.

    If the return was caused by incorrect information supplied by you, failure to collect, refusal of delivery, or another customer-related issue, we may ask you to pay the reasonable cost of redelivery.

    For personalised or made-to-order products, we may not be able to refund the product cost where the item has been made correctly.

    21. Splitting orders

    Sometimes we may send items from the same order separately.

    This may happen if:

  • products have different making times;
  • products are packed separately for safety;
  • items are too large or delicate to send together;
  • part of the order is ready before the rest;
  • we believe separate dispatch is the best way to get your order to you safely.

    • If we split an order, we will not normally charge extra delivery unless this has been agreed with you.

    22. Packaging

    We package our products carefully so they arrive in good condition.

    Packaging may vary depending on the product, size, material, delivery service and website ordered from.

    Some products include gift packaging as part of the product. Where gift packaging is included, this will usually be stated on the product page.

    Please keep packaging until you are happy that the item has arrived safely and correctly.

    23. Delivery to businesses, workplaces and shared addresses

    If you choose delivery to a workplace, business, reception, hotel, school, hospital, shared building or other multi-occupancy address, delivery may be made to a reception desk, post room, colleague, concierge, mailroom or similar point.

    Once the delivery provider records the parcel as delivered to that address, it may be treated as delivered.

    Please make sure the address is suitable and that the recipient will be able to receive or collect the parcel internally.

    24. Delivery problems

    If you experience a delivery problem, please contact us as soon as possible.

    Email:

    support@nicelypersonalised.com

    Please include:

  • your order number;
  • your name;
  • the delivery postcode;
  • a short explanation of the issue.

We will always try to help.

25. Changes to this policy

We may update this Delivery Policy from time to time.

The policy that applies to your order will usually be the version shown on the relevant website at the time you place your order.

26. Contact us

If you have any questions about delivery, please contact:

Syxth Limited trading as Nicely Personalised

The Gables

Marston Lane

Frome

Somerset

BA11 4DS

United Kingdom

Email:

support@nicelypersonalised.com

Company number:

09221533

We are not currently VAT registered and do not charge VAT on our products.