Contact and Company Information
Date of last update: 8th June 2026
1. About this page
This page gives the contact and company information for websites operated by Syxth Limited trading as Nicely Personalised.
Please use the details below if you need to contact us about an order, delivery, return, refund, privacy request, complaint, or general enquiry.
2. Who we are
Our websites are owned and operated by Syxth Limited trading as Nicely Personalised.
We are a small UK family business based in Frome, Somerset. We make and sell personalised gifts, keepsakes and related products through our own websites and selected online platforms.
3. Company details
Company name: Syxth Limited
Trading name: Nicely Personalised
Company number: 09221533
Registered in: England and Wales
Registered office and principal place of business:
The Gables
Marston Lane
Frome
Somerset
BA11 4DS
United Kingdom
Email: support@nicelypersonalised.com
We are not currently VAT registered and do not charge VAT on our products.
4. Websites covered by this information
This contact and company information applies to websites operated by Syxth Limited trading as Nicely Personalised, including:
- nicelypersonalised.com
- giftsforhim.uk
- familygifts.uk
- giftsforher.uk
- nicelypersonalised.uk
- valentinesdaygifts.uk
- your order number;
- the name used on the order;
- the email address used at checkout;
- the delivery postcode;
- a short explanation of what you need help with.
- your order number, if relevant;
- your name;
- your contact email address;
- a clear explanation of the problem;
- photographs or supporting information where useful.
- Terms and Conditions of Sale
- Returns and Refunds Policy
- Delivery Policy
- 90 Day Love It Guarantee
- Website Terms of Use
- Privacy Policy
- Cookie Policy
- Accessibility Statement
It also applies to any other gift websites we operate from time to time, unless different company or contact details are clearly shown on that website.
Some of our websites may focus on specific types of gifts, occasions, recipients or seasonal collections. The business behind them remains Syxth Limited trading as Nicely Personalised.
5. How to contact us
The best way to contact us is by email:
support@nicelypersonalised.com
Please include as much useful information as possible so we can help quickly.
For order enquiries, please include:
For product issues, damaged items, incorrect items or delivery problems, photographs are often helpful.
6. Order enquiries
For questions about an order, please email:
support@nicelypersonalised.com
Please contact us as soon as possible if you need to correct order details, update personalisation, or change a delivery address.
Because many of our products are personalised and made to order, we may not be able to make changes once production has started.
7. Returns and refunds
For returns, refunds, replacements or problems with an item, please email us before sending anything back:
support@nicelypersonalised.com
Please include your order number and a short explanation of the issue.
Our returns process is explained in our Returns and Refunds Policy.
Please do not return items without contacting us first, as this may delay your refund or replacement.
8. Delivery enquiries
For delivery questions, delayed parcels, tracking issues or returned parcels, please email:
support@nicelypersonalised.com
Please include your order number and delivery postcode.
More information is available in our Delivery Policy.
9. 90 Day Love It Guarantee
Our 90 Day Love It Guarantee applies to eligible purchases made through our websites.
If you are not happy with your order, please contact us within 90 days of dispatch:
support@nicelypersonalised.com
Please include your order number, a short explanation of the issue and photographs where helpful.
The full details are set out in our 90 Day Love It Guarantee page.
10. Privacy and data protection enquiries
For privacy questions, data protection requests, marketing preferences, or questions about how we use personal information, please email:
support@nicelypersonalised.com
For data protection purposes, Syxth Limited is the data controller for personal information covered by our Privacy Policy.
You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office.
The ICO website is:
ico.org.uk
11. Complaints
If something has gone wrong, please contact us first so we can try to put it right.
Email:
support@nicelypersonalised.com
Please include:
We aim to deal with customers fairly and practically. We are a small family business and would much rather have the opportunity to resolve an issue properly.
12. Legal documents and policies
The following documents may apply when you use our websites or buy from us:
These documents are usually available in the footer of the relevant website.
13. Postal contact
You can contact us by post at:
Syxth Limited trading as Nicely Personalised
The Gables
Marston Lane
Frome
Somerset
BA11 4DS
United Kingdom
For order issues, email is usually much faster than post.
14. Changes to this information
We may update this page from time to time if our contact details, websites, policies or business information change.
The latest version will be shown on the relevant website.