Accessibility Statement

Date of last update: 8th June 2026

1. About this statement

We want our websites to be easy to use, clear to read and accessible to as many people as possible.

This Accessibility Statement explains what we aim to do, what may not yet be perfect, and how you can contact us if you have difficulty using one of our websites.

We are a small family business, but we still want every customer to be able to browse our products, understand our information and place an order with confidence.

2. Who we are

Our websites are owned and operated by Syxth Limited trading as Nicely Personalised.

We are registered in England and Wales under company number 09221533.

Our registered office and principal place of business is:

The Gables

Marston Lane

Frome

Somerset

BA11 4DS

United Kingdom

You can contact us by email at:

support@nicelypersonalised.com

We are not currently VAT registered and do not charge VAT on our products.

3. Websites covered by this statement

This Accessibility Statement applies to websites operated by Syxth Limited trading as Nicely Personalised, including:

  • nicelypersonalised.com
  • giftsforhim.uk
  • familygifts.uk
  • giftsforher.uk
  • nicelypersonalised.uk
  • valentinesdaygifts.uk

    • It also applies to any other gift websites we operate from time to time, unless a different accessibility statement is clearly shown on that website.

    4. Our accessibility aim

    We aim to make our websites as clear, usable and accessible as reasonably possible.

    In particular, we aim to make sure that:

  • text is written clearly and simply;
  • pages are laid out in a logical way;
  • buttons and links are easy to identify;
  • important information is not hidden only inside images;
  • product information is easy to understand;
  • customers can contact us if they need help;
  • the checkout process is as straightforward as possible;
  • our websites work reasonably well on common browsers, devices and screen sizes.

    • 5. Help using our websites

    If you have difficulty using one of our websites, please contact us and we will do our best to help.

    For example, you can contact us if:

  • you cannot read part of a page;
  • you cannot access a form;
  • you cannot complete checkout;
  • you have difficulty using a product personalisation tool;
  • you need product information in a different format;
  • you need help placing an order;
  • a page, button, image or feature does not work as expected.

    • Email:

    support@nicelypersonalised.com

    Please include the website address, the page you were using, and a short description of the problem. If you are happy to do so, it can also help to tell us what device, browser or assistive technology you were using.

    6. Product personalisation tools

    Some of our websites may include live previews, product visualisers, design tools or personalisation forms.

    These tools can be more complex than ordinary website pages because they may involve text entry, product options, images, previews and layout choices.

    We aim to make these tools as usable as reasonably possible. However, if you have trouble using a personalisation tool, please contact us before placing your order and we will do our best to help.

    7. Images and product photographs

    Our websites use product photographs, lifestyle images, examples and design previews to show how our gifts may look.

    Where possible, we aim to support these images with helpful text, product descriptions and written details.

    If you need help understanding a product image, design option or personalisation choice, please contact us.

    8. Third-party tools and services

    Our websites may use third-party tools and services, such as payment providers, review widgets, live chat, cookie consent tools, maps, videos, analytics, advertising platforms or social media embeds.

    We do not fully control the accessibility of third-party tools, but we try to choose services that are suitable for normal website use.

    If a third-party feature causes difficulty, please let us know and we will try to help or offer another way to complete the task where reasonably possible.

    9. Known limitations

    We are continually developing and improving our websites. Some areas may not yet be as accessible as we would like.

    Possible limitations may include:

  • older images that do not have ideal alternative text;
  • third-party widgets that we do not fully control;
  • product visualisers or live previews that may be harder to use with some assistive technologies;
  • occasional layout issues on unusual screen sizes or older browsers;
  • PDF, image or video content that may not always have full text alternatives.

    • We do not list these as excuses. They are areas we aim to improve as the websites develop.

    10. What we are doing to improve

    As we update our websites, we aim to:

  • keep language clear and practical;
  • improve page structure and headings;
  • add helpful text to product pages;
  • improve image descriptions where practical;
  • test important pages such as product pages, basket and checkout;
  • make buttons, forms and links clearer;
  • reduce unnecessary complexity;
  • respond to customer feedback about accessibility issues.

    • 11. Alternative ways to contact us or order

    If you cannot use the website easily, please contact us.

    We may be able to help by:

  • answering product questions by email;
  • explaining personalisation options;
  • helping you understand a product design;
  • checking whether a product is suitable;
  • guiding you through the order process;
  • discussing another practical way to help you place an order.

Email:

support@nicelypersonalised.com

12. Feedback

We welcome feedback about accessibility.

If something is difficult to use, unclear or not working properly, please tell us. We would rather know about the problem so we can try to fix it.

Please email:

support@nicelypersonalised.com

13. Changes to this statement

We may update this Accessibility Statement from time to time as our websites change or as we improve accessibility.

The latest version will be shown on the relevant website.

14. Contact us

If you have any questions about this Accessibility Statement, please contact:

Syxth Limited trading as Nicely Personalised

The Gables

Marston Lane

Frome

Somerset

BA11 4DS

United Kingdom

Email:

support@nicelypersonalised.com

Company number:

09221533

We are not currently VAT registered and do not charge VAT on our products.