90 Day Love It Guarantee

Date of last update: 8th June 2026

1. Our promise to you

We want every gift we send out to feel special.

When you order from us, you are trusting us with something personal. It might be a gift for Mum, Dad, Grandad, Grandma, a partner, a friend, or someone else who means a lot to you.

That matters to us.

That is why we offer our 90 Day Love It Guarantee.

If you are not happy with your order, please contact us within 90 days of dispatch and we will do our best to put things right.

2. Who this guarantee applies to

This guarantee applies to eligible purchases made through websites operated by Syxth Limited trading as Nicely Personalised, including:

  • nicelypersonalised.com
  • giftsforhim.uk
  • familygifts.uk
  • giftsforher.uk
  • nicelypersonalised.uk
  • valentinesdaygifts.uk

    • It also applies to any other gift websites we operate from time to time, unless a different guarantee or returns policy is clearly shown on that website.

    3. Who we are

    The websites are owned and operated by Syxth Limited trading as Nicely Personalised.

    We are registered in England and Wales under company number 09221533.

    Our registered office and principal place of business is:

    The Gables

    Marston Lane

    Frome

    Somerset

    BA11 4DS

    United Kingdom

    You can contact us by email at:

    support@nicelypersonalised.com

    We are not currently VAT registered and do not charge VAT on our products.

    4. What the guarantee means

    Our 90 Day Love It Guarantee means that if you are not happy with your item, you can contact us within 90 days of dispatch and ask for help.

    Depending on the situation, we may offer:

  • a replacement;
  • a repair, where appropriate;
  • a partial refund;
  • a full refund;
  • a discounted remake;
  • help correcting an issue;
  • another fair solution.

    • We will always look at the circumstances and try to deal with the issue fairly.

    5. This guarantee is in addition to your statutory rights

    This guarantee does not replace, reduce or limit your legal rights.

    You still have statutory rights if your item is:

  • faulty;
  • damaged;
  • not as described;
  • not of satisfactory quality;
  • incorrect because of a mistake we made.

    • If the problem is our fault, we will put it right in line with your legal rights.

    The 90 Day Love It Guarantee is an extra goodwill promise from us.

    6. Personalised and made-to-order gifts

    Most of our gifts are personalised, made to order, or finished especially for you.

    This may include names, dates, family details, recipient details, messages, photographs, artwork, design choices, or other details supplied by you.

    Because personalised products are made specifically for you, they cannot usually be returned simply because you change your mind.

    However, we still want you to be happy.

    If you are disappointed with your order, please contact us. Even if the item has been made correctly, we will still look at the issue and see what we can reasonably do to help.

    7. If we have made a mistake

    If we have made a mistake with your order, we will put it right.

    This may include situations where:

  • we engraved or printed something differently from the details you supplied;
  • we sent the wrong item;
  • the item arrived damaged;
  • the item is faulty;
  • the item is not as described;
  • the wrong product option was sent.

    • Please contact us as soon as possible and include photographs where helpful.

    8. If there is a customer input error

    Please check all personalisation details carefully before placing your order.

    We usually make personalised items using the details exactly as supplied by you.

    This means we are not normally able to offer a free replacement or refund if the item has been made correctly but the information you provided was wrong.

    This includes mistakes with:

  • names;
  • spellings;
  • dates;
  • punctuation;
  • capital letters;
  • message wording;
  • grammar;
  • product options;
  • design choices;
  • delivery address.

    • That said, please still contact us if this happens. We are a small family business and will always try to help where we reasonably can. In some cases, we may be able to offer a discounted remake or another practical solution.

    9. Natural variations are part of the product

    Many of our products are made from natural or specialist materials, such as wood, oak, oak veneer, brushed stainless steel, glass, acrylic, paper, card or fabric.

    Natural materials can vary in grain, colour, shade, texture and finish.

    Engraving tone, depth and contrast may also vary slightly between items.

    These small variations are part of the character of handmade, personalised and made-to-order gifts. They are not normally treated as faults.

    10. Design previews and product images

    Some of our websites may show product photographs, examples, mock-ups, live previews, design visualisers or proofs.

    These are there to help you understand how your item may look.

    They are a guide only.

    The final item may vary slightly, especially where natural materials, engraving, lighting, screen settings or handmade finishing are involved.

    We may also make small layout adjustments to improve the final result. For example, we may adjust text size, spacing, line breaks, alignment or positioning so the design fits properly and looks balanced.

    11. How to use the guarantee

    To use the 90 Day Love It Guarantee, please email us within 90 days of dispatch.

    Email:

    support@nicelypersonalised.com

    Please include:

  • your order number;
  • your name;
  • the email address used for the order;
  • a short explanation of the issue;
  • clear photographs, where helpful.

    • We will review your message and reply with the next steps.

    12. Returning an item

    Please do not return anything without contacting us first.

    If we ask you to return the item, we will give you the return instructions.

    Unless we tell you otherwise, returns should be sent to:

    Nicely Personalised

    The Gables

    Marston Lane

    Frome

    Somerset

    BA11 4DS

    United Kingdom

    Please include your order number inside the parcel.

    We recommend using a tracked delivery service.

    13. Return postage

    If the item is faulty, damaged, not as described, incorrect, or there has been a mistake by us, we will cover the reasonable cost of return postage where a return is needed.

    If the item has been made correctly and you are returning it under the goodwill part of the 90 Day Love It Guarantee, you will usually be responsible for the cost of returning it to us.

    14. Condition of returned items

    Returned items must be sent back in reasonable condition.

    Please package the item carefully so it is not damaged on the way back to us.

    We may reduce or refuse a goodwill refund if the item is returned damaged, incomplete, heavily used, altered, or in a condition that is not reasonable in the circumstances.

    This does not affect your statutory rights if the item was faulty, damaged, incorrect, or not as described when you received it.

    15. Refunds under the guarantee

    Where we agree to a refund under the 90 Day Love It Guarantee, we will usually refund the amount you paid for the item.

    Refunds are normally made to the original payment method.

    If you paid for an upgraded or premium delivery service, this may not be refunded unless the item was faulty, damaged, incorrect, not as described, or we choose to refund it as a goodwill gesture.

    Once a refund has been processed, it may take additional time for your bank, card provider, payment provider or platform to show the money in your account.

    16. What is not covered

    The 90 Day Love It Guarantee does not usually cover:

  • damage caused by misuse, neglect, accident, or improper handling;
  • normal wear and tear;
  • damage caused after delivery;
  • customer spelling mistakes or incorrect personalisation details;
  • incorrect delivery details supplied by the customer;
  • small natural variations in wood, metal, engraving, colour, grain or finish;
  • small layout differences from preview images;
  • products altered or repaired by someone else;
  • items returned without contacting us first.

    • Even where something is not covered, you are welcome to contact us. We will always try to be fair and helpful.

    17. Gifts bought for someone else

    If the item was bought as a gift and you are the recipient, please contact us with as much information as you can.

    It helps if you can provide:

  • the order number;
  • the purchaser’s name;
  • the purchaser’s email address;
  • the delivery postcode;
  • the approximate order date.

Refunds are usually made to the original payment method used by the person who placed the order.

18. Our aim

We are a small family business, and we care about the gifts we make.

Our aim is not to hide behind small print. Our aim is to be fair, practical and helpful.

If something is wrong, please tell us. We would much rather have the chance to put it right.

19. Contact us

For any questions about the 90 Day Love It Guarantee, please contact:

Syxth Limited trading as Nicely Personalised

The Gables

Marston Lane

Frome

Somerset

BA11 4DS

United Kingdom

Email:

support@nicelypersonalised.com

Company number:

09221533

We are not currently VAT registered and do not charge VAT on our products.